Shipping Policy – NorthTints.us

Last revised: September 17, 2026

Review processing and delivery information before ordering. For shipping questions, damage, delays, or a missing package, use our Contact Us page or email [email protected] with your order number.

1. Processing

Standard processing is typically 7–15 business days and includes order verification, custom cutting, quality checks, and packaging. For orders requiring vehicle photographs or configuration approval, processing may begin when the requested information is received and confirmed. Processing time is separate from carrier transit time.

If we cannot ship within the timing stated for an order, we will provide any notice, revised timing, and cancellation or refund options required by applicable law. A custom-order designation does not remove rights relating to an unfulfilled or materially delayed order.

2. Shipping Methods and Transit

Orders generally ship by UPS Ground unless another service is selected or arranged. Domestic transit is typically estimated at 5–8 business days after carrier acceptance, depending on destination and service. Estimates are not guaranteed delivery dates unless expressly confirmed in writing.

Expedited carrier services may be available for an additional charge. An expedited carrier service does not automatically shorten custom production time. Contact us before ordering if you have a deadline.

3. Addresses and Delivery Signatures

We ship to deliverable residential or business addresses and generally do not ship to P.O. boxes. Confirm the address before ordering. Our standard policy requires a delivery signature for orders over $500; the checkout or tracking information controls if a different requirement is specifically shown for an order.

Contact us promptly about an address error, missed delivery, requested hold, or reroute. Carrier changes after shipment cannot be guaranteed. Any additional charge for a customer-requested carrier service will be disclosed before the arrangement is confirmed.

4. Tracking

A tracking number may be emailed when the label is created. Label creation alone does not mean the carrier has received the package. Tracking normally updates after carrier collection and scanning. Contact us if tracking does not update or a shipment appears materially delayed so we can review available records.

5. Insurance and Transit Damage

Shipping insurance is required under our standard policy. Applicable shipping and insurance charges must be disclosed before payment. We assist with appropriate carrier or insurance claims, but insurance terms do not remove our obligations to supply the goods or provide remedies required by law.

Inspect the package and material promptly. Report visible damage as soon as reasonably possible and concealed damage or defects promptly after discovery. A delayed report does not automatically eliminate legal or payment-provider rights.

Provide the order number, a description, and relevant photographs of the material, tube or box, shipping label, and visible damage where available. Retain the material and packaging and, where practical, avoid installing or altering affected material before review. If photographs are unavailable, contact us to discuss a reasonable alternative.

6. Lost, Missing, or Delayed Packages

If tracking shows delivery but the package cannot be located, check the delivery location and contact us promptly. We will review the shipping address, tracking, signature or delivery information, and other available evidence and assist with a carrier investigation. A delivery scan is relevant evidence but does not automatically resolve every non-delivery claim.

A carrier or insurer may request additional information for a particular claim. Carrier or insurance processing does not extend bank dispute deadlines or remove remedies required by law.

7. Returns, Refunds, and Disputes

Custom-cut products are final sale for change-of-mind returns after production begins. Valid claims involving damage, defects, incorrect or materially misdescribed goods, or non-delivery remain eligible for review and any remedy required by law. Shipping claims are not subject to an automatic 75% restocking fee.

For an authorized purchase, contact us first and allow a reasonable opportunity to review the issue before filing a payment dispute, subject to applicable law and payment-provider rules. You do not have to delay reporting an unauthorized charge or miss a deadline. See our Return Policy, Dispute & Chargeback Policy, Terms of Service, and Privacy Policy.