Return & Refund Policy – NorthTints.us

Last revised: September 17, 2026

We understand that material can be damaged in transit and unexpected order problems can happen. Contact us first through our Contact Us page or at [email protected] so we can review the order and help.

1. Custom Orders and Final Sales

Custom-cut PPF, window tint kits, and other made-to-order products are prepared to the specifications selected by the customer. Once production begins, they are final sale for change-of-mind returns or exchanges. Verify the vehicle, trim, coverage, film, quantity, and address before ordering.

Final sale does not exclude valid claims involving shipping damage, a manufacturing defect, an incorrect item, goods materially different from the description, non-delivery, or remedies required by law.

2. Changes and Cancellations

Contact us immediately if you notice an order error. We will check production status, but changes or cancellations cannot be guaranteed after cutting, preparation, or shipment begins. Any fee for a discretionary cancellation exception must be disclosed before it is completed and cannot reduce a refund legally owed to the customer. Legal cancellation and refund rights for delayed or unfulfilled orders remain unaffected.

3. Reporting an Order Problem

Send the order number, a description of the concern, and the resolution requested. For damage, defects, or an incorrect item, include relevant photographs of the material, shipping tube or box, label, and visible damage where available. Keep the product and packaging during review and, where practical, avoid installing, cutting, discarding, or altering the affected material.

Inspect promptly. Report visible transit damage as soon as reasonably possible and concealed damage or defects promptly after discovery. A delayed report does not automatically eliminate rights under applicable law or payment-provider rules. If photographs are unavailable or inconclusive, contact us to arrange another reasonable assessment method.

4. Review and Return Authorization

Contact us before returning a product. We will provide the correct return address, instructions, and any required authorization. We review the order details and available evidence in good faith. Depending on the circumstances, a resolution may include troubleshooting, replacement material, an authorized return, or a refund.

If inspection is required, we will explain the process and expected timing. Carrier, insurer, or manufacturer review does not remove our separate obligations or extend a customer’s bank or payment-provider deadline.

5. Refunds and Fees

Approved refunds are normally issued to the original payment method. The bank or payment provider controls when the credit appears. Original shipping charges are generally non-refundable for discretionary returns, except where we made an error or a refund is required by law.

We do not impose an automatic 75% or 100% restocking fee on valid damage, defect, incorrect-item, misdescription, or non-delivery claims. Any fee for a discretionary exception must be permitted by law and applicable payment-provider rules and disclosed before the exception is arranged.

6. Installation Damage

Damage caused by improper preparation, installation, handling, stretching, contamination, or misuse is not a manufacturing defect. Individual replacement pieces may be available for purchase. Using or installing part of a kit does not automatically defeat a separate valid claim concerning an unrelated defect or incorrect item. Labor and installation limitations are explained in our Terms of Service.

7. Contact First Before an Order-Related Chargeback

For a purchase you authorized, you agree to contact us first and give us a reasonable opportunity to review and resolve the concern before filing a payment dispute, subject to applicable law and your payment provider’s rules. You do not have to delay reporting an unauthorized transaction, miss a deadline, or waive any rights. A dispute is not automatically proof of fraud, and withdrawing a dispute is not a condition of our review.

If a dispute is open, any refund or other resolution may be coordinated through the payment-provider process to prevent duplicate credits. We may provide relevant order, signature, delivery, communication, and resolution records for review. See our Terms of Service, Dispute & Chargeback Policy, Shipping Policy, and Privacy Policy.

8. Contact

Use our Contact Us page or email [email protected]. Include your order number and do not send full card numbers, security codes, or passwords.